City Pads, 111 Rope Walk, Nottingham

I had a bad experience with a hotel in Nottingham a couple of weeks ago. I’m posting this here simply as an artifact for Google to find, for reasons that I hope will become clear.

City Pads cancelled my booking the day before I was due to arrive. I made the booking 2 months in advance because I knew it was a busy period (major sporting event in Nottingham).

City Pads said that the travel agent had cancelled the booking. I have an email from the agent 3 days after this supposed cancellation to confirm the booking. I asked City Pads for evidence that the agent had cancelled the booking. They were not able to supply any.

I do not believe the booking was cancelled by the agent. My personal opinion is that City Pads cancelled the booking themselves because they were able to let the room at a higher rate. I would have been angry enough if this had been the case, but for them to also pretend it wasn’t their fault is quite despicable.

I will not be using accommodation provided by this company ever again. Please do not regard any booking you make with them to be a guarantee that you will get accommodation when you need it.

I can support all my assertions in this review with documentary evidence.

I have also posted this on every hotel review website I can find. Not sure if it will have any effect but it made me feel better.


5 Responses to “City Pads, 111 Rope Walk, Nottingham”

  1. 1 Dominic Sayers August 26, 2007 at 11:59

    Final chapter: have now published my review. Thanks to them.

  2. 2 Dominic Sayers August 21, 2007 at 19:10

    Next installment: have refused to include my review on the basis that I did not stay at the hotel and therefore my review is not “first-hand”. I have told them that my review is of the hotel operating company’s service and it is very much first-hand and directly relevant to travellers’ expectations when they book at this hotel.

    Sorry if this is getting boring.

  3. 3 Dominic Sayers August 19, 2007 at 18:28

    Thanks, Aurelius. It’s not much of a stick to beat them with but apart from this minor act of independence, the consumer is totally powerless in these situations.

  4. 4 Aurelius August 19, 2007 at 14:26

    Eventually, companies will work out that bad service will end up getting them Googled and affect their viability.
    It’s the best way to ensure quality.

    – Aurelius

  5. 5 Dominic Sayers August 17, 2007 at 12:18

    Also turns out they had debited my credit card when I made the booking and not refunded it.

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